RETURN & EXCHANGE POLICY

Exchange Policy


In the event you are unsatisfied with your purchase and would like to receive a different product, you are most welcome to send back your purchase for a full refund. We will refund your product(s) for its full value to the account originally used when making your purchase. To ensure that you receive the desired product as fast as possible, we kindly ask you to make a new purchase at your own convenience. Kindly observe, we do not offer any direct service of exchange. Please note you must send back the item(s) you wish to have refunded within 14 days of receiving it. The product(s) must be unused – in its original packaging with labels and protective stickers intact – and still in the same new condition as when it was received. Products purchased directly from our website must be returned to our warehouse for a refund to be made; product(s) cannot be returned to a local retail store. The offer of any product(s) purchased during a campaign period will still be honored should you wish to receive another item instead. Please contact us for further information, we’re happy to assist you.




Return Policy


You have the right to return any/all products you have purchased directly from our website within 14 days of receiving the item. The product(s) must be unused – in its original packaging with labels and protective stickers intact - and still in the same new condition as when the watch was received. Products purchased directly from our website must be returned to our warehouse for a return and full refund to be made; Please follow the steps below to return your order: 1. Submit a Return email to our official email hornbillwatches@gmail.com with your order id 2. You will receive an automatic email with your return instructions 3. Follow the instructions and create your return label 4. Return your order to us via PosLaju